You can request a return here
You have 14 days from delivery to return your items. Shoes must be unworn, in original packaging including all accessories and returned with original plastic covering on the outsole of the shoe showing no signs of wear. We recommend trying your shoes on indoors and on a carpeted surface or towel to avoid accidental damage or wear & tear. Unfortunately, we cannot offer a refund or exchange for shoes with any signs of wear.
Orders From Stock, Made to Order, & Pre-Orders
After you've completed a return request, we'll email you a return label. Please note that Mavette is not responsible for any returned packages that are shipped without the provided return label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit less the cost for return shipping will automatically be applied to your original method of payment within 15-30 days.
Due to the customization of the shoes, we are unable to provide full refunds. However, we’re happy to offer a partial refund. Mavette will retain a manufacturing fee of $180 for heels and $125 for flats. Please submit a return request within 14 days of receiving your shoes. We’ll take care of processing your refund as soon as your shoes are received in original condition.