FAQ

Find Your Perfect Fit

Try our one minute Size Quiz 

Please take our Size Quiz or visit the Size Chart for step by step instructions on how to find your unique Mavette shoe size. Mavette's sizing is based on European size intervals which are smaller than US size intervals providing a more tailored fit. On the most hard to fit shoes we offer three widths (narrow, medium and wide) increasing comfort and wearability.

If you have any questions on sizing please email help@mavette.com

First, try your shoes on a clean surface such as a carpet or towel. We recommend that you try your shoes on at the end of the day when your feet are at their largest.

Check for gaps anywhere. Your shoes should be snug but not pinch. Mavette's are made of genuine Italian leathers and suedes and will stretch and mold to your feet with each wear. If your shoes fit loosely, your muscles will need to work overtime to keep your feet in your shoes. 

Next check your heel placement. The heel of the shoe should be directly under your own heel. Too far forward or back will throw off your balance as well as decrease the effectiveness of the 360° Comfort Technology in your shoes.

Wiggle your foot back and forth whilst digging the heel into the ground. The heel should be firm and have no give at all. There should not be much wiggle room for your toes but your toes should not be squashed.

Last, try taking a few steps. Your heel should not lift up out of the shoe but remain properly positioned in the heel cup. 

Our shoes are made with premium Italian leather and suedes and hand sewn for maximum comfort and style. The leather will stretch molding to the width of your foot but will remain the same length. Slight pressure on the ball of your foot is normal, but pinching or cramping of the toes is a key sign of the wrong size. 

This is very common. In fact over 60% of people have two different sized feet. We recommend buying for your larger foot and fit testing in your own home risk free for 14 days. 

At Mavette, we are fit obsessed and happy to do a free custom fitting to find the best overall fit. Visit us at one of our pop-up shops to get your free custom fitting or for San Francisco Bay Area residents, contact us at fit@mavette.com to schedule a fitting. 

Shipping Policy

Complimentary ground shipping on all orders  

Mavette offers free ground shipping for all shoes. Expedited shipping is offered upon checkout. 

We do not currently offer International shipping

Orders usually process within 48 business hours from the date they are placed. Orders placed within the United States can expect delivery within 7-10 business days. Shipping can vary depending on where you’re located.

Shipping time does not count towards the 14 day return policy.

You can track your order here. 

If you have any issues please contact customer service at help@mavette.com

If your shoes arrive damaged or defected, please contact Mavette Client Assistance for further instructions. All items marked “Final Sale” or “As Is” cannot be returned or exchanged.

Returns and Exchanges

14 days risk free! Visit our Returns & Exchange Portal

You can request a return here

Exchanges are FREE. You have 14 days from delivery to return your items. Shoes must be unworn, in original packaging including all accessories and returned with original plastic covering on the outsole of the shoe showing no signs of wear. We recommend trying your shoes on indoors and on a carpeted surface or towel to avoid accidental damage or wear & tear. Unfortunately, we cannot offer a refund or exchange for shoes with any signs of wear.


After you've completed a return request, we'll email you a return label. Please note that Mavette is not responsible for any returned packages that are shipped without the provided return label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit less the cost for return shipping will automatically be applied to your original method of payment within 15-30 days.

You can request an exchange here

Exchanges are FREE. Exchanges must be requested within 14 days of delivery. Shoes must be unworn, in original packaging including all accessories and returned with original plastic covering on the outsole of the shoe showing no signs of wear. We recommend trying your shoes on indoors and on a carpeted surface or towel to avoid accidental damage or wear & tear. Unfortunately, we cannot offer a refund or exchange for already worn shoes.


Visit our exchange portal and fill out our returns/exchange form. Once submitted, a customer service representative will contact you with a prepaid shipping label within one (1) business day. Our client assistance team will review any questions you may have about the fit and provide consultation before placing the exchange order. Limit one (1) free exchange per order and subject to availability. 

Refunds are credited via the original method of payment or store credit within 15 - 30 days of your return. If the time frame has passed and you have yet to receive your credit, please contact us at help@mavette.com.

As long as it has not yet been shipped, we can cancel your order—just email use at help@mavette.com. However, we try to send orders along quickly, so it is not always possible to cancel your order.

Begin by following the normal return process. After the return is processed, a refund will be issued directly back to Affirm. Once you receive the refund confirmation email, you can coordinate with the Affirm team to discuss your payment terms.

AfterPay Monthly Payments

We offer interest free financing through Affirm, a third-party lender. To use Affirm, simply add your item(s) to your cart and go to the checkout page. In the Payment Method section, select Affirm as the payment method, and you will be externally directed to Affirm’s application portal. Completing the application takes less than 10 minutes. Affirm will also run a soft-credit check which won’t impact your score. If approved, Affirm will issue a loan for a partial amount or the full amount of the order. Tamara Mellon cannot modify or cancel Affirm payments, and Affirm must be contacted directly for any of these types of inquiries.