Mavette's sizing is based on European (EU) size intervals which are smaller than US size intervals providing a more tailored fit. The best way to find your fit is by looking at other EU sized shoes in your closet and buying the same size with us. We tend to fit similar to other brands with EU sizing.
For further guidance, check out our size guide here.
First, try your shoes on a clean surface such as a carpet or towel. We recommend that you try your shoes on at the end of the day when your feet are at their largest.
Check for gaps anywhere. Your shoes should be snug but not pinch. Mavette's are made of genuine Italian leathers and suedes and will stretch and mold to your feet with each wear. If your shoes fit loosely, your muscles will need to work overtime to keep your feet in your shoes.
Next check your heel placement. The heel of the shoe should be directly under your own heel. Too far forward or back will throw off your balance as well as decrease the effectiveness of our comfort technology in your shoes.
Wiggle your foot back and forth whilst digging the heel into the ground. The heel should be firm and have no give at all. There should not be much wiggle room for your toes but your toes should not be squashed.
Last, try taking a few steps. Your heel should not lift up out of the shoe but remain properly positioned in the heel cup.
Yes! Each Mavette shoe is made from premium Italian leather and suedes and hand sewn for maximum comfort and style. The leather will stretch molding to the width of your foot but will remain the same length. Slight pressure on the ball of your foot is normal, but pinching or cramping of the toes is a key sign of the wrong size.
This is very common. In fact over 60% of people have two different sized feet. We recommend buying to fir your larger foot.
Mavette offers free ground shipping on all orders. Expedited shipping is offered upon checkout for select items at an additional fee. For our full shipping policy, click here.
Currently, we ship to the USA, UK, and Canada. If you live outside of these areas, please email us at email@example.com for assistance.
Shipping costs for orders outside of the US vary depending on the destination. The shipping costs for international orders are displayed on the checkout page.
International customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shipping. Customs, duties, and taxes can vary widely so please check with your local customs agency for more details before you place an order. These fees are the sole responsibility of the customer and are non-refundable.
As part of our commitment to sustainability and conscious craftsmanship, we make many of our shoes on demand. This helps reduce waste, lower our carbon emissions, and reduce our overall environmental impact. It usually takes 3 -10 business days and then the shoes are shipped out to you. Shipping can vary depending on where you’re located.
Production and shipping time does not count towards your 30 day return window.
Please refer to the tracking number sent to you via email. Keep in mind that many of our shoes are made on demand which takes 3-10 business days before they are shipped. While you may wait a little longer for your shoes, this helps us to significantly reduce our environmental impact and maintain our commitment to sustainability.
Refunds are credited via the original method of payment or store credit within 15 - 30 days of your return. If the time frame has passed and you have yet to receive your credit, please contact us at firstname.lastname@example.org.
Orders can be canceled within 24 hours from the time they are placed by emailing us at email@example.com.
AfterPay Interest Free Financing
We offer interest free financing through AfterPay, a third-party lender. To use AfterPay, simply add your item(s) to your cart and go to the checkout page. In the Payment Method section, select AfterPay as the payment method, and you will be externally directed to AfterPay’s application portal. Completing the application takes less than 10 minutes. AfterPay will also run a soft-credit check which won’t impact your score. If approved, AfterPay will issue a loan for a partial amount or the full amount of the order. Mavette cannot modify or cancel AfterPay payments. You must be contact AfterPay directly for any of these types of inquiries.
Begin by following the normal return process. After the return is processed, a refund will be issued directly back to AfterPay. Once you receive the refund confirmation email, you can coordinate with the AfterPay team to discuss your payment terms.