Please check out our Size Guide to find your recommended shoe size. Mavette's sizing is based on European size intervals which are smaller than US size intervals providing a more tailored fit. On the most hard to fit shoes, we offer three widths (narrow, medium and wide) increasing comfort and wearability.
First, try your shoes on a clean surface such as a carpet or towel. We recommend that you try your shoes on at the end of the day when your feet are at their largest.
Check for gaps anywhere. Your shoes should be snug but not pinch. Mavette's are made of genuine Italian leathers and suedes and will stretch and mold to your feet with each wear. If your shoes fit loosely, your muscles will need to work overtime to keep your feet in your shoes.
Next check your heel placement. The heel of the shoe should be directly under your own heel. Too far forward or back will throw off your balance as well as decrease the effectiveness of our comfort technology in your shoes.
Wiggle your foot back and forth whilst digging the heel into the ground. The heel should be firm and have no give at all. There should not be much wiggle room for your toes but your toes should not be squashed.
Last, try taking a few steps. Your heel should not lift up out of the shoe but remain properly positioned in the heel cup.
Yes! Each Mavette shoe is made from premium Italian leather and suedes and hand sewn for maximum comfort and style. The leather will stretch molding to the width of your foot but will remain the same length. Slight pressure on the ball of your foot is normal, but pinching or cramping of the toes is a key sign of the wrong size.
This is very common. In fact over 60% of people have two different sized feet. We recommend buying for your larger foot and fit testing in your own home risk free for 14 days.
Mavette offers free ground shipping on orders over $200. Expedited shipping is offered upon checkout. For our full shipping policy, click here.
We do not currently offer International shipping.
Orders usually process within 48 business hours from the date they are placed. Orders placed within the United States can expect delivery within 7-10 business days. Shipping can vary depending on where you’re located.
Shipping time does not count towards the 14 day return policy.
Returns are free for full priced items. For reduced priced items the cost of shipping will be deducted from your refund.You have 14 days from delivery to return your items. Shoes must be unworn, in original packaging including all accessories and returned with original plastic covering on the outsole of the shoe showing no signs of wear. We recommend trying your shoes on indoors and on a carpeted surface or towel to avoid accidental damage or wear & tear. Unfortunately, we cannot offer a refund or exchange for shoes with any signs of wear.
After you've completed a return request, we'll email you a return label. Please note that Mavette is not responsible for any returned packages that are shipped without the provided return label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 15-30 days.
Exchanges of size are free for items within the same style. Limit one (1) free exchange per order and subject to availability. Exchanges must be requested within 14 days of delivery. Shoes must be unworn, in original packaging including all accessories and returned with original plastic covering on the outsole of the shoe showing no signs of wear. We recommend trying your shoes on indoors and on a carpeted surface or towel to avoid accidental damage or wear & tear. Unfortunately, we cannot offer a refund or exchange for already worn shoes.
Visit our exchange portal and fill out our returns/exchange form. Once submitted, a customer service representative will contact you with a prepaid shipping label within one (1) business day. Our client assistance team will review any questions you may have about the fit and provide consultation before placing the exchange order.
Refunds are credited via the original method of payment or store credit within 15 - 30 days of your return. If the time frame has passed and you have yet to receive your credit, please contact us at firstname.lastname@example.org.
As long as it has not yet been shipped, we can cancel your order—just email use at email@example.com. However, we try to send orders along quickly, so it is not always possible to cancel your order.
AfterPay Interest Free Financing
We offer interest free financing through AfterPay, a third-party lender. To use AfterPay, simply add your item(s) to your cart and go to the checkout page. In the Payment Method section, select AfterPay as the payment method, and you will be externally directed to AfterPay’s application portal. Completing the application takes less than 10 minutes. AfterPay will also run a soft-credit check which won’t impact your score. If approved, AfterPay will issue a loan for a partial amount or the full amount of the order. Mavette cannot modify or cancel AfterPay payments. You must be contact AfterPay directly for any of these types of inquiries.
Begin by following the normal return process. After the return is processed, a refund will be issued directly back to AfterPay. Once you receive the refund confirmation email, you can coordinate with the AfterPay team to discuss your payment terms.