Frequently Asked Questions
FIND YOUR FIT
Mavette's sizing is based on European (EU) size intervals which are smaller than US size intervals providing a more tailored fit. The best way to find your fit is by looking at other EU sized shoes in your closet and buying the same size with us. We tend to fit similar to other brands with EU sizing.
For further guidance, check out our size guide here.
First, try your shoes on a clean surface such as a carpet or towel. We recommend that you try your shoes on at the end of the day when your feet are at their largest.
Check for gaps anywhere. Your shoes should be snug but not pinch. Mavette's are made of genuine Italian leathers and suedes and will stretch and mold to your feet with each wear. If your shoes fit loosely, your muscles will need to work overtime to keep your feet in your shoes.
Next check your heel placement. The heel of the shoe should be directly under your own heel. Too far forward or back will throw off your balance as well as decrease the effectiveness of our comfort technology in your shoes.
Wiggle your foot back and forth whilst digging the heel into the ground. The heel should be firm and have no give at all. There should not be much wiggle room for your toes but your toes should not be squashed.
Last, try taking a few steps. Your heel should not lift up out of the shoe but remain properly positioned in the heel cup.
Yes! Each Mavette shoe is made from premium Italian leather and suedes and hand sewn for maximum comfort and style. The leather will stretch molding to the width of your foot but will remain the same length. Slight pressure on the ball of your foot is normal, but pinching or cramping of the toes is a key sign of the wrong size.
This is very common. In fact over 60% of people have two different sized feet. We recommend buying to fit your larger foot.
Mavette offers free ground shipping on all orders over $150. Expedited shipping is offered upon checkout for select items at an additional fee. For our full shipping policy, click here.
Currently, we ship to the USA including Alaska & Hawaii. If you live outside of these areas, please email us at firstname.lastname@example.org for assistance.
Orders typically ship out within 48 business hours from your order date and are packed and shipped Monday thru Friday. Orders placed after 1PM will ship the next business day. Orders placed on the weekend and select holidays are processed on the next business day.
Please refer to the tracking number sent to you via email to track the status of your package. If you have any issues please contact customer service at email@example.com.
If your shoes arrive damaged or defected, please contact Mavette Client Assistance for further instructions. All items marked “Final Sale” or “As Is” cannot be returned or exchanged.
RETURNS & EXCHANGES
Refunds are credited via the original method of payment or store credit within 15 - 30 days of your return. If the time frame has passed and you have yet to receive your credit, please contact us at firstname.lastname@example.org.
In an effort to deliver items in a timely manner, we process orders quickly. Please email us email@example.com we will make every attempt to accommodate your request.
Yes! We will honor price adjustments on any full-price purchase that falls within a 7-day window.